Return & Refund Policy

Due to the nature of beauty, personal care, skincare, and hygiene products, products once delivered cannot generally be returned or exchanged. However, a return or replacement request may be considered in the following situations: The product received is damaged or defective. The wrong product was delivered. The product received is materially different from the product ordered. The product is missing from the delivered order. Customers must contact Zonu Cares as soon as possible after delivery with the order details and supporting photographs or videos of the product and packaging. Return or replacement requests will be reviewed and approved at the sole discretion of Zonu Cares, subject to verification

The following products are generally not eligible for return or exchange:
1.Products that have been opened or used.
2.Products with broken or removed seals.
3.Products damaged after delivery due to improper handling or storage by the customer.
4.Products without the original packaging, labels, or accessories.
5.Products returned after the applicable return-request period.
6.Products purchased during promotional or clearance offers,
where specifically stated as non-returnable. For hygiene and safety reasons, opened or used beauty and personal care products cannot generally be accepted for return.

If you receive a damaged, defective, or incorrect product, please contact Zonu Cares with:
1.Order number
2.Customer name
3.Registered phone number or email address
4.Description of the issue
5.Clear photographs/videos of the product
6.Photographs of the outer packaging and shipping label, where applicable After verification, Zonu Cares may provide a replacement or, where appropriate, process a refund. Customers are requested to report such issues within 48 hours of delivery. .

Customers may request cancellation of an order before the order is dispatched.

Once an order has been dispatched or handed over to the delivery partner, cancellation may not be possible.

If a cancellation request is successfully approved before dispatch, the eligible amount will be refunded to the customer according to the refund process described below. .

Once a refund is approved, Zonu Cares will initiate the refund within 5–7 business days, unless otherwise communicated. The actual time taken for the refunded amount to appear in the customer's account may vary depending on the payment method, bank, card issuer, or payment service provider. Where applicable, refunds will generally be processed to the original payment method used for the transaction.

If Zonu Cares is unable to provide a product or service that has been successfully paid for, Zonu Cares will review the transaction and provide an appropriate resolution in accordance with applicable law and the circumstances of the transaction. Where required, this may include a refund.

If an amount has been deducted from the customer's bank account, card, UPI, or other payment method but the order was not successfully created or confirmed due to a technical or payment-processing issue, Zonu Cares will verify the transaction.

If the payment is confirmed as received but the order was not successfully processed, the eligible amount will be refunded or otherwise resolved after verification.

Customers should provide the transaction reference number or payment details when contacting Zonu Cares regarding such issues.

If a customer has been charged more than once for the same order due to a technical or payment-processing error, the duplicate transaction will be verified.

After successful verification, the eligible duplicate amount will be refunded to the original payment method.

If an order is refused by the customer, the customer is unavailable to receive the order, or the order is returned to Zonu Cares due to an incorrect or incomplete delivery address provided by the customer, the order may not be eligible for a refund.

Any refund in such circumstances will be considered based on the individual case and applicable delivery or processing charges. .

Products purchased using promotional offers, discounts, coupons, or special campaigns may be subject to additional return, cancellation, or refund conditions.

Any special conditions applicable to a promotional offer will be clearly communicated at the time of purchase.

To request a return, replacement, cancellation, or refund, please contact Zonu Cares using the contact details provided below.

1.Please include:
2.Customer name
3.Registered phone number or email address
4.Order number
5,Product details
6.Transaction/reference number, where applicable
7.Reason for the request
8.Supporting photographs or videos, where applicable
All requests will be reviewed and processed after verification. .

For questions or requests related to orders, returns, cancellations, payments, or refunds, please contact: Zonu Cares
Website : https://www.zonucares.com/
Address:
SLV Towers, Q99, Anna Nagar 3rd Main Rd, Block Q, Anna Nagar, Chennai, Greater Chennai, Tamil Nadu – 600040 Phone: 07708800332

Zonu Cares reserves the right to update or modify this Return, Cancellation & Refund Policy from time to time.

Any changes will be published on this page with the updated effective date.

By placing an order or making a payment through the Zonu Cares website, you acknowledge that you have read, understood, and agreed to this Return, Cancellation & Refund Policy.

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