Shipping Policy

Thank you for shopping with Zonu Cares. This page explains how we ship orders and what to expect after checkout.

1. Processing time

Orders are usually processed within 1–2 business days after payment confirmation (or COD confirmation). Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery timelines

Delivery estimates depend on your location and product availability. Typical metro deliveries arrive in 2–5 business days; other areas may take 5–8 business days. Timelines shown at checkout or on the product page are estimates and may vary.

3. Shipping charges

Shipping may be free or charged based on order value, product type, and destination. Any applicable delivery fee is shown clearly before you place the order.

4. Delivery address

Please ensure your shipping address, phone number, and PIN code are accurate. We are not responsible for delays or failed deliveries caused by incomplete or incorrect address details.

5. Tracking

Once your order is shipped or assigned for delivery, you can track status from your account Orders page. You may also receive updates by SMS or email when available.

6. Failed delivery / reattempt

If a delivery attempt fails (customer unavailable, incorrect address, etc.), our partner may reattempt delivery. Repeated failures may lead to return to warehouse and order cancellation or refund as per policy.

7. Damaged or missing items

If your package arrives damaged or items are missing, contact support within 48 hours of delivery with your order number and photos so we can help quickly.

8. Contact

For shipping questions, reach us through the Contact page or your order details page. We are happy to help.