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Shopping with care

Terms and Conditions

The guidelines for using Zonu Cares — orders, accounts, and our boutique beauty experience.

Orders & delivery Accounts Fair use

Welcome to our marketplace. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or creating an account.

1. Use of the website

You may use this website for lawful purposes only. You must not misuse the platform, attempt unauthorized access, or interfere with the normal operation of our services.

2. Accounts and orders

When you create an account or place an order, you agree to provide accurate information. We reserve the right to refuse or cancel orders in cases of pricing errors, suspected fraud, or stock unavailability.

3. Pricing and payments

All prices are shown in the currency displayed at checkout. Payment must be completed using the available payment methods before an order is confirmed, unless otherwise stated.

4. Shipping and delivery

Delivery timelines are estimates and may vary by location, product type, and seller. Risk of loss passes to you upon delivery to the address provided at checkout.

5. Returns and refunds

Return and refund eligibility depends on product category, seller policy, and the condition of the item received. Please review the return policy shown on the product or order page before requesting a return.

6. Intellectual property

All content on this website, including logos, text, images, and software, is owned by us or our licensors and may not be copied or reused without permission.

7. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the website or purchase of products.

8. Changes to these terms

We may update these Terms and Conditions from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

9. Contact

If you have questions about these terms, please contact our support team through the Contact Us page.

Need help with an order? Reach out and we’ll walk you through returns, shipping, or product guidance.

Contact us

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Care notes from Zonu

Gentle updates on curated products, seasonal care, and clinic-informed guidance.

Marketplace

Welcome to our store.

Address SLV Towers, Q99, Anna Nagar 3rd Main Rd, Block Q, Anna Nagar, Chennai, Greater Chennai, Tamil Nadu – 600040 Phone: 07708800332

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